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PeopleLabs is a service design and strategic foresight consultancy that focused on healthcare. We guide leaders and teach organizations to work in ways that value patients and the staff that support them, using foresight, human centered design and improvement methodologies

PeopleLabs was founded in 2004 by design strategist Rebecka Sexton. Her work with leading service design and design strategy at organizations like Carilion Clinic, Health Care Service Corporation, Chicago Hispanic Health Coalition, United HealthCare, Optum, and OSF Healthcare has helped improve the patient and customer experience, leveraged design to drive change, and facilitated human-centered innovation. In addition, Rebecka has designed and built offerings for Pepsi, The Gap, Knoll, IKEA, Home Depot, and Lowe's, among others.

PeopleLab’s customer experience consulting and training offerings focus on strategic foresight, customer journeys, systems design, design and innovation, and culture.

As committed as we are to the results of our work, we also care about how we work.

For more about Rebecka, go to https://www.rebeckasexton.com

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