Services

strategic foresight advisory services

Retain Rebecka Sexton for small engagements (a few hours, days or weeks) such as designing / facilitating workshops, advisory panels, or writing important reports or scenarios. We practice futuring and monitor what’s on the horizon, research signals across multiple zones and create frameworks to make sense of it all.

system design

We help you identify and better understand your target customer and their needs in order to create human-centered products, services, and systems, meeting you where you are or in the future.

service design & Improvements

We design, refine and improve new and existing services that people want and need, empowering and engaging care deliverers along the way. We partner with you to use a human centered approach utilizing best practices from patient experience best practices and human centered design.

service & experience strategy

We help enable and empower organizations to build actionable service strategies and the roadmaps to get there.

journey mapping & blueprinting

Our journey mapping consulting services includes the training and coaching services that will help you uncover and prioritize the unknown processes, technologies, and even simple habits that are creating customer pain points and potentially damaging your business.

user research

We help you identify and know more deeply your target customer and their needs in order to create human/patient centered products, services, and systems.

Experience assessment

When your systems, services, scores, website, apps, email campaigns are missing your goals or you aren’t sure how to get where you want to go, it’s time to take a step back. We’ve done multiple evaluations on HCAHPS scores, NPS scores and what is impacting them from overall organizational structures, mobile apps, kiosks, patient flows, workplace designs and patient journeys,— we know what makes and breaks interactive experiences.

Coaching

Book Rebecka for a 1 on 1 consultation to get direct advice for your career, your company or organization or anything else.

co-creation & Design challenge sessions

Our innovation sessions will jumpstart your organization’s knowledge of design thinking and innovation — and immerse employees in solving real world challenges as well as develop concepts around existing problems you are trying to solve.

Keynote speaking

Hear about uncovered signals and insights about the Future of Health and other areas to inspire your audience to action.